BT have lost the plot. I used to have an 8Mb service and telephone. Even during the day I struggled to watch a low quality YouTube clip. In the evenings I could not watch a YouTube clip at all. This is as a direct result of the traffic management software that BT use and BT were unwilling or unable to fix it.
I am now with Virgin Media. I get a 50Mb broadband service with free National telephone calls for about 20% less than I was paying BT. No contest!
Now I watch live streamed HD content through the BBC iPlayer on my 24" screen. Brilliant!
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